Spam
TruTecHosting.com is committed to a zero-tolerance, Anti-Spamming
policy. Under this policy, we prohibit Spam, or any violation of
Federal or State laws related to Spam, from being sent either: Over the
TruTecHosting.com network, by customers or any other users of the
TruTecHosting.com network (including customers' customers); AND/OR over
ANY network - if the message sent advertises or mentions a site hosted
on the TruTecHosting.com server. We also prohibit the selling
products that can be used for spamming.
We react quickly and seriously to violations, and we further reserve
the right to terminate the services, without prior notice, of any
customer disregarding this policy.
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Account Ownership
TruTecHosting.com is
only responsible to the present owner of the Web hosting space. We
verify ownership by credit card number (if paid for by credit card),
name, address, email address, username, & password. If you give
this information to any other party or give access to your email
address on your account to another party, you risk having your Web site
and any other information on your account changed and/or deleted. We
are not responsible for any information on your account should you
reveal this information to another party who causes damage to your
account and/or Web site.
If you are a Web
designer and you are not the person paying for the hosting account we
advise you to receive payment for your work before you publish it to
our servers. Once the Web site is published to our servers the account
owner has retained ownership of that content.
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Content Policy
All services provided by TruTecHosting.com may be used for lawful
purposes only. Transmission, storage, or presentation of any
information, data or material in violation of any United States
Federal, State or City law is prohibited. This includes, but is not
limited to: copyrighted material, trademark, intellectual property,
material we judge to be threatening or obscene, or material protected
by trade secret and other statute without proper authorization. The
subscriber agrees to indemnify and hold harmless TruTecHosting.com from
any claims resulting from the use of the service which damages the
subscriber or any other party.
Also prohibited are
sites that promote any illegal activity or present content that may be
damaging to TruTecHosting.com servers or any other server on the
internet. Links to such materials are also prohibited. Examples of
unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Teen Pornography
- MP3s
TruTecHosting.com will be the sole arbiter as to what constitutes a
violation of this provision. TruTecHosting.com does not host competitor
sites or web pages promoting sites of its competitors.
Any deliberate attempt to cause damage to TruTecHosting.com or any
other Internet servers will result in immediate account deactivation
without prior notice. No refund is given in this case.
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Email Policy:
TruTecHosting.com may not be the source, intermediary, or destination
address involved in the transmission of any unsolicited email, email
bombs, hate email, or any mass email. Your email account may not be
referenced as originator, intermediary, or reply-to address of such
email. We consider mass email as any email messages sent to more than
10,000 email addresses in one day or more than 10 news groups.
Email accounts should
be kept below 10 MB in total. If your email account becomes greater
than 10 MB, TruTecHosting.com reserves the right to move the email to
another server and delete it after 30 days. The owner of the
email account will be contacted before we move the mail. If your
mail has been moved please contact TruTecHosting.com Tech Support via
Online chat or our Support Department to
correct the situation before the emails are deleted. This is
normal for most accounts since email is typically accessed on a regular
basis using an email client such as Outlook, Outlook Express or Eudora.
TruTecHosting.com
accepts no responsibility for viruses that may be transmitted to you
via email, ftp, http or any other means of electronic transfer.
TruTecHosting.com does provide some virus scanning on its servers. We
are monitoring for viruses that could affect our Linux servers, and not
viruses that could affect other operating systems like Windows.
Therefore, we cannot prevent the transmission of viruses to your
computer system via the Internet. It is the responsibility of the
client to ensure they have Virus Software and that it is updated
regularly.
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CGI Scripts Policy:
Each account comes with its own CGI-bin. You are free to use any CGI
scripts you wish, however we reserve the right to disable any CGI
script that effect normal server operation or service to other
TruTecHosting.com customers. For the protection of all our customers,
we also reserve the right to discontinue service to those customers who
continue to run scripts that effect normal server operation. No chat
rooms or similar scripts allowed.
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Sub hosting Policy:
TruTecHosting.com allows the hosting of multiple web sites on our
shared services per the following guidelines. The number of sites is
restricted based on the type of shared hosting plan purchased.
Additional sites share the transfer, disk space, email, and mySQL
allotments granted the initial plan. Only 1 control panel is provided.
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Traffic Policy:
TruTecHosting.com imposes very generous traffic limits that most sites
never reach, unless they offer shareware, sound, video, image and
multimedia archives, are mirror sites or any site whose primary purpose
is file distribution. TruTecHosting.com customers are discouraged from
storing any files that cause excessive traffic on TruTecHosting.com
servers. Please contact TruTecHosting.com Technical Support team for
more information. Again, 99% of the sites do not fall into this
category and never reach our traffic limits.
We reserve the right to charge additional fees for sites that exceed
our generous traffic limits. Sites that exceed their traffic limits
will be suspended without prior notification if they do not purchase
add-on traffic packages.
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Script Usage Policy:
TruTecHosting.com
provides our clients with Web Hosting accounts that permit the use of
CGI files, PHP scripts, and other executable programs. Because these
scripts use much more system resources than standard HTML pages,
certain restrictions must be made governing the use of such "active
content" systems. We regret that in many cases we are unable to
determine what specific script or application is causing the system
resource over-run. Under most circumstances, we are able to pin-point
it to the offending account on the system. The following rules apply to
all "active content" files as listed above:
- The
script must use low system resources. Scripts that consume a large
amount of our RAM or processor will be subject to immediate suspension
until the owner can be notified and an alternative solution is reached.
- Each
user account may not use more than 20% of system resources at any given
time. If an account is consistently using 20% or greater system
resources, the account holder will be warned and if no action is taken
on behalf of the account holder the account may be suspended.
- The
scripts may not interact with any server configuration or hardware.
Accounts running these scripts are subject to immediate account
termination without refund.
- The script can not be used or referenced from any other site not hosted by TruTecHosting.com .
- The
script must execute in a timely fashion. Any script that uses the
processor for more than a few milliseconds is subject to removal.
- Any
script that appears to be designed specifically to attack or otherwise
maliciously affect the server is completely unacceptable, and if such
scripts are found in your account the account will be terminated
immediately and your actions will be reported to the proper local,
state, and federal authorities and legal action will be taken to
prosecute the account holder to the fullest extent of the law by TruTecHosting.com .
- Perl-based chat room scripts are strictly prohibited.
- Scripts
that require high-bandwidth usage, such as non-Perl chat room scripts
or banner rotation scripts, will be allowed to run only on our high-end
accounts.
Any
accounts with scripts found in violation of these policies are subject
to future scrutiny of all CGI, Perl, CFM, ASP, and PHP scripts by our
System Administrators. If a script is found to be harmful to the
system, it will be killed immediately and the account locked down until
the account owners have been contacted. Malicious scripts are subject
to immediate account termination without a refund.
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Backups:
Full backups are made daily. No guarantees are made of
any kind, either expressed or implied, as to the integrity of these
backups. Backups are made for server restoration purposes only. It is
the clients' responsibility to maintain local copies of their web
content and any information on their account including but not limited
to clients web site, email, databases, mailing lists, and
archives. The "Backup Manager" is included in each hosting plan
and client can use this tool to back up their files. If loss of
data occurs due to an error of TruTecHosting.com , we will attempt to
recover the data at no charge to the client. If data loss occurs due to
negligence of client in securing their account or by an action of the
client, TruTecHosting.com will attempt to recover the data from the
most recent archive for a $25.00 fee.
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Indemnification Policy:
We reserve the right to refuse service to anyone for any reason not
prohibited by law. Also we reserve the right to terminate service to
any customer for any reason not prohibited by law. You agree to use all
TruTecHosting.com services and facilities at your own risk.
TruTecHosting.com specifically disclaims all warranties of
merchantability and fitness for a particular purpose. In no event shall
TruTecHosting.com be liable for any loss, or loss of data, or other
commercial damage, including but not limited to special, incidental,
consequential or other damages. Customer agrees that it shall defend,
indemnify, save and hold TruTecHosting.com harmless from any and all
demands, liabilities, losses, costs and claims, including reasonable
attorney's fees asserted against TruTecHosting.com , its agents, its
customers, officers and employees, that may arise or result from any
service provided or performed or agreed to be performed or any product
sold by customer, it's agents, employees or assigns. Customer agrees to
defend, indemnify and hold harmless TruTecHosting.com against
liabilities arising out of;
- any injury to person or
property caused by any products sold or otherwise distributed in
connection with TruTecHosting.com 's server;
- any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
- copyright infringement and
- any defective products sold to customer from TruTecHosting.com 's server.
TruTecHosting.com shall be the sole judge of what violates this Policy.
TruTecHosting.com is
only responsible to the present owner of the Web hosting space. We
verify ownership by credit card number (if paid for by credit card),
name, address, username, & password. If you give this information
to any other party you risk having your Web site and any other
information on your account changed and/or deleted. We are not
responsible for any information on your account should you reveal this
information.
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Telephone Support:
Client agrees to use our support page
for technical support issues. TruTecHosting.com does, however,
offer telephone support to clients for emergency situations only.
Client agrees not to abuse this resource. TruTecHosting.com shall
have sole authority to determine violations of this policy.
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Payment Policies and Fees:
By signing up for hosting with TruTecHosting.com , you are agreeing
that your hosting account will be automatically renewed, and your
credit card will be charged (if you are paying by credit card). Payment
is due each anniversary (one month, three months, six months, one year,
or two years) following the date the account was established. Your
credit card will be automatically charged on your anniversary (if you
are paying by credit card).
All payment-due notices will be sent by electronic mail. No
bills or invoices will be sent by postal mail or fax.
Additional features can be added at any time. Monthly feature
prices are not prorated. TruTecHosting.com reserves the right to change
prices or plans at any time. NOTE: TruTecHosting.com charges a $25.00
fee for returned checks as well as charge backs. For international
customers: check or money order funds must be drawn in US
dollars.
Accounts that are
thirty (30) days past due will be automatically terminated. All past
due and unpaid balances are subject to collection. In the event of
collection, you will be liable for costs of collection including
attorney's fees, court costs, and collection agency fees.
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Cancellation Policy:
You may cancel at
anytime. To cancel your account, please email
admin@trutechosting.com. As a policy, we do not offer credits or
refunds for hosting time already expended. Any invoice generated
is considered due without prior cancellation. Setup fees are
non-refundable. All monetary transactions are in $US
dollars. Paypal Subscriptions are not cancelled automatically and
are the customers responsibility to terminate with PayPal directly.
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Resellers:
- You provide billing to your
customers. We do not bill your customers. We bill you for the
domain name and space, then you turn around and bill them for your cost
from us and your services in addition to that.
- Actual or
attempted violations of policy by a customer's end user shall be
considered violations of the policy by the customer regardless of
intention and will be acted upon accordingly.
- Your
customers are given a limited amount of transfer and if we feel that
one of your customers are using up more transfer than allocated or are
taking up too much of the CPU usage then we will need to pass some of
the extra cost on to you and you will need to pass it on to your
customer. You will need to put that in your terms and conditions
for the hosting. You can monitor your customers bandwidth in their
control panel.
- You agree that neither you nor your customers can hold us responsible for services that you offer.
- Your
customers have to abide by the same terms and conditions as you do, or
we have the right to cancel any of your reseller accounts.
- If you abuse our services, we reserve the right to cancel your account, which will also cancel your customers accounts.
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Uptime Guarantee/Service Level Agreement:
View our Uptime Guarantee/Service Level Agreement
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30 Day Money Back Guarantee :
All Web Hosting plans include a 30 day money back guarantee. If you are
dissatisfied with your service for any reason, you will receive a full
refund (minus setup fees and overage charges) if you cancel your
account within 30 days of the activation of your account.
Our refund policy
does not apply to any additional items or services; this includes but
is not limited to Data Storage, Data Transfer, MySQL Databases, FTP
Logins, and Sub Domains. Also not included are Domain Registrations as
well as Reseller programs. The 30 day money back guarantee does not
apply to reseller accounts , or any fees associated with these
accounts. This money back guarantee is not available after 30 days. Any
request for cancellation must be received viaemail
and you will receive a confirmation upon the cancellation of your
account. Cancellations over the telephone and informal email are not
accepted.
Accounts
canceled/terminated by TruTecHosting.com for violating our Acceptable
Use Policy do not qualify for the 30-day money back guarantee.
For example, if your account is canceled due to spamming, you will not
be given any refund.
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Domains:
For all new domains, there is a yearly non-refundable registration fee.
trutechosting.com will automatically pay this fee as well as all annual
non-refundable renewal fees on your behalf while your trutechosting.com
account is active and current. These fees will appear on your billing
statement unless prior arrangements are made with our customer service
department.
All domain fees
are non-refundable. If at anytime you cancel your plan, your domain
will be free of charge until the next renew cycle. After the renew
cycle expires you will be charged full price for all domains.
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We may modify
any of the terms and conditions contained in this Acceptable Use
Policy, at any time and in our sole discretion, by posting a change
notice or a new agreement on our site.
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